Terms and Conditions

Terms and Conditions

Satisfaction Policy


OLLA takes great pride in its commitment to customer satisfaction. We do our best to ensure our service is satisfactory. OLLA will provide a refund (if it qualify item 5 of our Cancellation Policy), with the following terms and conditions:

  1. We are not responsible for any damages or claims or loss incurred by you or your business during our services.
  2. Full refund guarantee does not apply to missing of agreed appointment dates and time by the customer.
  3. This guarantee does not cover fees for associated incidental or consequential damages or claims including loss or delay of time.




Cancellation Policy


In the instance that you need to cancel your event, the following conditions will apply:

  1. All cancellations must be made by telephone, in the first instance and then confirmed in writing or by e-mail. The Event will only be cancelled when the Client has receipt of a Cancellation Acceptance from OLLA, which will either be a written letter or an e-mail from OLLA Specialty Coffee.
  2. If the Client shall cancel or be deemed to cancel the Event one calendar month or more prior to the Event Date specified in the quotation, the Client shall be liable to pay 20% of the quoted price in addition to all out of pocket disbursements or costs incurred in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
  3. If the Client shall cancel or be deemed to cancel the Event less than one calendar month but more than one week prior to the Event Date specified in the quotation, the Client shall be liable to pay 50% of the quoted price in addition to all out of pocket disbursements or costs of OLLA in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
  4. f the Client shall cancel or be deemed to cancel the Event less than one week prior to the Event Date specified in the quotation, then the Client shall remain liable to pay 100% of the Total Costs
  5. Where circumstances beyond OLLAs control prevent us from fulfilling any obligations, OLLA will, by advance notice in writing to the Client, terminate the Contract and return to the Client any payment made by the client to engage our services.
  6. OLLA reserves the right to not accept an event should we not able to receive the required downpayment in time as per our payment terms.




Our Commitment To Privacy


Your privacy is important to us. To better safeguard your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We collect information to process your order, guide and enhance your online experience, supply you with information in which you have expressed an interest.

  1. We will never sell nor exchange your information with third parties without your consent.
  2. When you engage us, we collect name and address, telephone, e-mail address, company name— This info is strictly for our processing use only.




Customer Service


We communicate with users on a regular basis to provide requested services. We communicate by email or phone for every detail item to make your event a success. Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website. Third Party Intermediaries We use an outside company / bank for transaction of goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. Links Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.




Notification of Changes


If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.




General


OLLA Specialty Coffee WebSite (the "Site") is an online information page provided by OLLA Specialty Coffee, subject to your compliance with the terms and conditions set forth below. OLLA Specialty Coffee may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site. By accessing the site, you agree to be bound by the stipulated terms and conditions set forth on this page.




Copyright, Licenses and Idea Submissions


The entire contents of the Site belongs to OLLA Specialty Coffee. You may not modify, copy, reproduce or distribute, in any manner, the material on the Site, including text and images, without OLLA Specialty Coffee's consent. You may print and download contents from the Site purely for non-commercial use, if and only if you agree not to modify the content. You agree to grant to OLLA Specialty Coffee, a non-exclusive, royalty-free, worldwide, perpetual license, with the right to reproduce, distribute, publicly display any materials and other information you submitted via the Site or by e-mail to OLLA Specialty Coffee, by all means and in any media now known or hereafter developed. You also grant OLLA Specialty Coffee the right to use your name in connection with the submitted materials for advertising, marketing and promotional purposes. You agree that you shall have no re-course against OLLA Specialty Coffee for any alleged or actual infringement or misappropriation of any proprietary right in your communications to OLLA Specialty Coffee. TRADEMARKS Images, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of OLLA Specialty Coffee. Other product and company names mentioned in the Site may be the trademarks of their respective owners.





mobile coffee services

GET IN TOUCH

Olla Specialty Coffee UEN 53204706X

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A Singapore Based Mobile Coffee Company

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​For more enquiries

Email us at info@ollacoffee.com

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