Question 1

What kind of coffee do you serve

Accepted Answer

We work with like-minded specialty coffee roasters like Nylon Coffee Roasters,(https://www.nyloncoffee.sg/) Dutch Colony Coffee,(https://www.dutchcolony.sg/) Common Man Coffee Roasters (https://commonmancoffeeroasters.com/)and other specialty roasters.
 
Depending on your preferred kind of coffee, we can help recommend the appropriate choice of roasters for you and your guests. All coffee are specialty grade arabica coffee.

Question 2

General

Accepted Answer

This privacy policy sets out how Olla Specialty Coffee will store and use information relating to you. By using this website, you signify your acceptance of this privacy policy. Please note that this privacy policy applies only with respect to the information collected on the website and not information collected or obtained through other methods or sources.
​Olla Specialty Coffee is committed to respecting your privacy, once you choose to provide us with any information by which you can be identified, you can be assured that appropriate security measures are in place to ensure your information remains free from unauthorised access or improper use. Sensitive information will not be collected without your explicit consent.​
Olla Specialty Coffee shall comply with the Singapore Personal Data Protection Act 2012 when dealing with your personal data.

Question 3

General

Accepted Answer

OLLA Specialty Coffee WebSite (the "Site") is an online information page provided by OLLA Specialty Coffee, subject to your compliance with the terms and conditions set forth below.
OLLA Specialty Coffee may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement on the site.
By accessing the site, you agree to be bound by the stipulated terms and conditions set forth on this page.

Question 4

What is your coffee menu?

Accepted Answer

All our coffee are espresso based. That means we are able to serve the full selections of espresso based coffee like long black, cafe latte, cappuccino etc.
 
However to ensure a productive and efficient way to serve out coffee, we have simplified our coffee menu to just Black or White coffee.

Question 5

Information Collection

Accepted Answer

Use and Sharing your information
Information or personal data gathered in Olla Specialty Coffee's website is used for specific business purposes as part of the professional services we provide to our customers online. They are used
 • To inform you of our new products and services
 • To remind you of an upcoming special occasion of which you can engage in our services
 • To anticipate and resolve any issues or feedback on our products and services
We may share your information with:
 • Business partners and vendors we work with to deliver services you have subscribed to
 • Industry regulators and other government organisations, as required by local laws and regulations
 • Research institutions for market analysis purposes

Question 6

Copyright, Licenses and Idea Submissions"

Accepted Answer

The entire contents of the Site belongs to OLLA Specialty Coffee. You may not modify, copy, reproduce or distribute, in any manner, the material on the Site, including text and images, without OLLA Specialty Coffee's consent. You may print and download contents from the Site purely for non-commercial use, if and only if you agree not to modify the content.
You agree to grant to OLLA Specialty Coffee, a non-exclusive, royalty-free, worldwide, perpetual license, with the right to reproduce, distribute, publicly display any materials and other information you submitted via the Site or by e-mail to OLLA Specialty Coffee, by all means and in any media now known or hereafter developed. You also grant OLLA Specialty Coffee the right to use your name in connection with the submitted materials for advertising, marketing and promotional purposes. You agree that you shall have no re-course against OLLA Specialty Coffee for any alleged or actual infringement or misappropriation of any proprietary right in your communications to OLLA Specialty Coffee.
 
TRADEMARKS
Images, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of OLLA Specialty Coffee. Other product and company names mentioned in the Site may be the trademarks of their respective owners.

Question 7

Satisfaction Policy

Accepted Answer

OLLA takes great pride in its commitment to customer satisfaction. We do our best to ensure our service is satisfactory.
 
OLLA will provide a refund (if it qualify item 5 of our Cancellation Policy), with the following terms and conditions:
 
1. We are not responsible for any damages or claims or loss incurred by you or your business during our services.
2. Full refund guarantee does not apply to missing of agreed appointment dates and time by the customer.
3. This guarantee does not cover fees for associated incidental or consequential damages or claims including loss or delay of time.

Question 8

How fast can you serve?

Accepted Answer

Handcrafted coffee takes time. However, by managing crowd order and having reliable equipment, we are able to serve approximately 50-70 cups of coffee within an hour with a single setup. That's an estimation of 1 cup of handcrafted coffee in every minute.

Question 9

Disclosure of Information

Accepted Answer

Information received from you related to catering, event planning, dates, email addresses etc., will be kept confidential. We will not disclose, share, transfer or sell personally identifiable information to any third parties for their marketing purposes without your explicit consent.

Question 10

Do you serve iced coffee?

Accepted Answer

Yes. We can include ice coffee selections to the menu depending on the size of the crowd. Talk to us and we will do our best!

Question 11

Retention of Information

Accepted Answer

We maintain the information that you provided us (name, address, email address, etc.) in our database.​
This information will not be stored longer than the time necessary to carry out the catering services associated, unless the information is intended and permitted for use in marketing purposes such as promotions, email reminders etc.​​
If customers have any questions or suggestions regarding our privacy policy, please contact us at: info@ollacoffee.com(mailto:info@ollacoffe.com?subject=Question on Privacy Policy)

Question 12

Cancellation Policy

Accepted Answer

In the instance that you need to cancel your event, the following conditions will apply:
 
1. All cancellations must be made by telephone, in the first instance and then confirmed in writing or by e-mail. The Event will only be cancelled when the Client has receipt of a Cancellation Acceptance from OLLA, which will either be a written letter or an e-mail from OLLA Specialty Coffee.
2. If the Client shall cancel or be deemed to cancel the Event one calendar month or more prior to the Event Date specified in the quotation, the Client shall be liable to pay 20% of the quoted price in addition to all out of pocket disbursements or costs incurred in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
3. If the Client shall cancel or be deemed to cancel the Event less than one calendar month but more than one week prior to the Event Date specified in the quotation, the Client shall be liable to pay 50% of the quoted price in addition to all out of pocket disbursements or costs of OLLA in relation to the proposed provision of the Services, credit being given for any Payment on Account already paid.
4. f the Client shall cancel or be deemed to cancel the Event less than one week prior to the Event Date specified in the quotation, then the Client shall remain liable to pay 100% of the Total Costs
5. Where circumstances beyond OLLAs control prevent us from fulfilling any obligations, OLLA will, by advance notice in writing to the Client, terminate the Contract and return to the Client any payment made by the client to engage our services.
6. OLLA reserves the right to not accept an event should we not able to receive the required downpayment in time as per our payment terms.

Question 13

Our Commitment To Privacy

Accepted Answer

Your privacy is important to us. To better safeguard your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
 
We collect information to process your order, guide and enhance your online experience, supply you with information in which you have expressed an interest.
 
1. We will never sell nor exchange your information with third parties without your consent.
2. When you engage us, we collect name and address, telephone, e-mail address, company name— This info is strictly for our processing use only.

Question 14

Do you serve syrup or flavoured coffee (eg. Caramel Macchiato, Hazelnut Latte, etc)?"

Accepted Answer

We believe good coffee on its own should have that exhilarating, scintillating, and explosive flavours. That’s what great coffee should be, a balance of acidity, body and flavour.
Hence we do not offer syrup or artificial flavourings to our coffee.

Question 15

General

Accepted Answer

This privacy policy sets out how Olla Specialty Coffee will store and use information relating to you. By using this website, you signify your acceptance of this privacy policy. Please note that this privacy policy applies only with respect to the information collected on the website and not information collected or obtained through other methods or sources.
​
Olla Specialty Coffee is committed to respecting your privacy, once you choose to provide us with any information by which you can be identified, you can be assured that appropriate security measures are in place to ensure your information remains free from unauthorised access or improper use. Sensitive information will not be collected without your explicit consent.
​
Olla Specialty Coffee shall comply with the Singapore Personal Data Protection Act 2012 when dealing with your personal data.

Question 16

Information Collection

Accepted Answer

Use and Sharing your information
Information or personal data gathered in Olla Specialty Coffee's website is used for specific business purposes as part of the professional services we provide to our customers online. They are used
 • To inform you of our new products and services
 • To remind you of an upcoming special occasion of which you can engage in our services
 • To anticipate and resolve any issues or feedback on our products and services
We may share your information with:
 • Other companies and subsidiaries in the Group
 • Business partners and vendors we work with to deliver services you have subscribed to
 • Industry regulators and other government organisations, as required by local laws and regulations
Research institutions for market analysis purposes

Question 17

Do you serve anything other than coffee?

Accepted Answer

Yes. We offer a selection of tea for non-coffee drinkers as well as hot cocoa. 
If you have other special requests, we are open to hear from you.

Question 18

Customer Service

Accepted Answer

We communicate with users on a regular basis to provide requested services. We communicate by email or phone for every detail item to make your event a success. 
 
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
 
Third Party Intermediaries
We use an outside company / bank for transaction of goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
 
Links
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Question 19

Notification of Changes

Accepted Answer

If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Question 20

Why do you not serve sugar for your coffee?

Accepted Answer

We strongly believe a good cup of coffee on it’s own carries unique flavours and needs no sugar added.
 
By a good cup, we meant well sourced, well roasted and well prepared coffee.
Hence, we strongly encourage our guests to experience specialty coffee in it’s original form.
Nonetheless, we will always stand by some raw sugars for those who needed that extra boost in sweetness.

Question 21

Disclosure of Information

Accepted Answer

Information received from you related to catering, event planning, dates, email addresses etc., will be kept confidential. We will not disclose, share, transfer or sell personally identifiable information to any third parties for their marketing purposes without your explicit consent.

Question 22

What do I need to provide prior to engage OLLA's mobile coffee services?

Accepted Answer

We would require a minimum space of 2m by 2m for our coffee cart and equipment set-up.
In addition, we also need to have access to preferably 2 nos of 13 Amp power points.

Question 23

Retention of Information

Accepted Answer

We maintain the information that you provided us (name, address, email address, etc.) in our database.
This information will not be stored longer than the time necessary to carry out the catering services associated, unless the information is intended and permitted for use in marketing purposes such as promotions, email reminders etc.
If customers have any questions or suggestions regarding our privacy policy, please contact us at: Info@ollacoffee.com(mailto:info@ollacoffee.com?subject=Question on Privacy Policy)

Question 24

​​​Can you work with our own counter?

Accepted Answer

Yes we can. That's our flexibility. All we need to do is to work closely with your team for the openings on the counter top for our equipment.

Question 25

What are the modes of payment upon confirming the mobile coffee service engagement?

Accepted Answer

A 50% down payment deposit is required upon confirmation of event date with you. We accept cheque, internet banking or credit card payment to our OCBC corporate account.
Details will be provided upon signing up.

Question 26

What is the cancellation policy?

Accepted Answer

We understand that there will be times where unavoidable cancellation will be required. Please refer to our Cancellation Policy in our Terms and Conditions.

Question 27

How early should I confirm my event date?

Accepted Answer

We prefer to have at least 2 weeks notification prior to your event to ensure our coffee beans will be well developed in taste.
 
For more advanced bookings, we normally take in events that are at most 6 months in advance.